FAQs

FAQ’s

DELIVERY & ORDER PROCESSING
Do you have a minimum order?
No, there is no minimum order value

Can I have an order sent to another address?
Yes, when you get to check out you will see that the delivery address box will be ticked ‘same as billing address?’ If you untick that box, it will give you space to fill in a different delivery address.

Do I need to open an account to place an order?
No, you can check out as a guest if you wish. However, if you set up an account, you will be able to view past orders and  save your address which will make your shopping experience even quicker next time. You will also receive any special offers and discounts that are available by email.

Can I order by phone?
No, currently our ordering is online only or physically by visiting our store in Waterlooville, Hampshire.

How do I know that my order has been received?
You will receive an email confirmation detailing your order

I have not received a confirmation email. Has my order been placed?
Please contact us on info@celebrationstore.co.uk with full details and we can check for you. Please give us your full name, date and time of your order and your postcode and the products ordered. Please check your junk folder as depending on your settings, confirmation emails could be found in there.

I am attempting to order 3 cards but the website continues to show 1. Why is this?
Unfortunately, this means the item has only one in stock. Please contact us on info@celebrationstore.co.uk and we can give you further information.

Can I add to my order after it has been submitted?
Once you have received the order confirmation, your order will be sent straight to our despatch team for picking and posting. This means that unfortunately, we are unable to add items. You will need to place an additional order.

My promotional code isn’t working?
Please click the ‘Do you have a voucher code?’ button at the checkout. That will display a box into which you can enter your code.  Also, please check terms and conditions as there may be some items or products that are excluded from the offer.

Is your website secure?
Yes. Payments are handled by a third party with industry leading encryption and security.  We do not see, store or have access to your credit card information.

When can I expect delivery?
Orders received before 1400 hours Monday to Friday will usually be despatched the same day. Any orders received after 1400 hours on Friday or over the weekend will be posted on the Monday morning. All our orders are sent by Royal Mail first class post. They should arrive within 48 hours of posting within the UK, within 3-4 days in Europe and 6-7 days to the rest of the world. 
Sometimes during busy times of the year , delivery can take up to three days in the UK.

What happens if I do not receive my order?
Royal Mail do not regard an item as lost until 15 working days in the UK or 25 elsewhere. If it is longer than this and you still haven’t received your order, please contact us on info@celebrationstore.co.uk . You may be required to complete a lost declaration form.

I am having technical problems with your website. What do I do? 
Please contact us on info@celebrationstore.co.uk with details and we will pass to our tech team for investigation.

ACCOUNT How do I open an account?
You can click the ‘My Account’ button displayed at the top left of any page. You will then have an option to sign in or register.

What do I do if I’ve forgotten my password?
Please click the ‘sign in’ button at the top left of any page. That will display the log in page on which there is a link for forgotten password.

RETURNS
 I want to return an item as I no longer need it?
We are confident that you will be satisfied with your order but should you want to return  an item , please check here for our Returns Policy

I’m unhappy with my product and I’d like to speak to you about it?
We’re really sorry that you’re unhappy with your product so please get in touch and we’ll try our best to solve the problem. Please email us at info@celebrationstore.co.uk and one of our team  will call you to discuss. If you would prefer to write to us please send to: Customer Services, The Celebration Store, 4 Dukes Walk, Waterlooville, Hampshire PO7 7HS.

I have returned an item. How long before the refund will appear in my account?
Once we have received your parcel back, refunds can take up to 3 working days to appear in your account.

If you can’t see the answer to your question here, please get in touch and we will try to help-
Email: info@celebrationstore.co.uk